Transport for London (TfL) undertakes a quarterly survey of a representative sample of approximately 1,000 Londoners. Respondents complete an online survey about their experiences while travelling on the public transport network. They are asked about their overall levels of worry while travelling and also their experience of ‘worrying incidents’ in the last three months, and how this affects their behaviour to travel in future.
The results of the survey are used in conjunction with other information, such as recorded crime data, to help assess which aspects TfL and the police should prioritise to maintain the delivery of safe, secure and reliable journeys on London’s transport network.
Although the survey does not currently include a question where respondents can include their own ideas to improve safety, TfL often receives and welcomes any suggestions made through its dedicated customer contact channels.