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FreeNow App

Questions to the Mayor of London – answered on 24th October 2019.

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Photo of David Kurten David Kurten Brexit Alliance

It has been alleged that there is a discrepancy between FreeNow’s driver Terms and Conditions which states that the driver charges the passenger the metered fare for the taxi trip, however, and their passenger Terms and Conditions which says the driver assigns the taxi trip fare payment to FreeNow to charge the passenger. Would these billing arrangements adhere to existing TfL regulations?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Taxi apps are outside of current legislation and new primary legislation would be required to change the extent to which licenses are required in the taxi and private hire industry. Therefore, they are outside of TfL’s existing regulatory scope.