Fulfilling accepted bookings

Questions to the Mayor of London – answered on 3rd October 2019.

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Photo of Keith Prince Keith Prince Conservative

In response to question 2019/14346, the Mayor stated ‘indeed I would expect private hire companies to make every effort to fulfil bookings they have accepted’. Why is this not a condition of licence?

Photo of Sadiq Khan Sadiq Khan Mayor of London

Transport for London (TfL) keeps under review which conditions are appropriate and necessary to attach to private hire licences. There may be legitimate reasons why a private hire operator may not be able to fulfil a booking they have accepted, for example due to road closures, a vehicle breakdown or a driver becoming unwell, which would make a mandatory requirement in all cases inappropriate. However, I expect London private hire vehicle operators to act responsibly and do everything they can to carry out bookings they have previously accepted.