In response to question 2019/14346, the Mayor stated ‘indeed I would expect private hire companies to make every effort to fulfil bookings they have accepted’. Why is this not a condition of licence?
Transport for London (TfL) keeps under review which conditions are appropriate and necessary to attach to private hire licences. There may be legitimate reasons why a private hire operator may not be able to fulfil a booking they have accepted, for example due to road closures, a vehicle breakdown or a driver becoming unwell, which would make a mandatory requirement in all cases inappropriate. However, I expect London private hire vehicle operators to act responsibly and do everything they can to carry out bookings they have previously accepted.