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Station capacity is a function of multiple factors, including how the station is managed, staff numbers, patterns of ticket purchases and train service patterns, station layout and passenger numbers. Staff are trained to monitor overall crowding levels and manage these to ensure that unsafe situations do not develop. One such example is opening ticket gates.
Transport for London (TfL) acknowledges that these stations are often busy but it has worked with partners to consider and implement solutions to improve customer throughput, including:
TfL will continue to work to identify further options to improve the station environment on this busy section of the North London Line.