Private Hire (3)

Questions to the Mayor of London – answered on 15th August 2019.

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Photo of Keith Prince Keith Prince Conservative

In the past year how many complaints has TFL received from members of the public regarding private hire drivers cancelling or not fulfilling operator accepted journeys? How many of these complaints relate to the private hire operator Uber London Ltd?

Photo of Sadiq Khan Sadiq Khan Mayor of London

TfL records customer complaint data about taxi and private hire services under a number of categories. However, the very specific instance of a private hire driver cancelling or not fulfilling a journey that have been accepted by private hire operators is not one of these categories.

The majority of private hire customer complaints would ordinarily be directed to the private hire operator in the first instance, meaning that many will not come to TfL’s attention.