Private Hire (1)

Questions to the Mayor of London – answered on 6th August 2019.

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Photo of Keith Prince Keith Prince Conservative

In the interest of public safety, does the Mayor believe that a private hire operator should only confirm customer acceptance in the knowledge a driver is available and willing to complete that booking?

Photo of Sadiq Khan Sadiq Khan Mayor of London

It is good practice for private hire operators to accept bookings only when they are confident that they can be fulfilled, and indeed I would expect private hire companies to make every effort to fulfil bookings they have accepted.