As a public sector body, Transport for London (TfL) has a duty to consider the impact of its decisions on groups protected under equalities legislation. To do this it uses a number of methodologies and a robust evidence base. TfL engages with minority communities both during consultation and more generally, and uses Equality Impact Assessments (EqIAs) to risk-assess the potential negative impacts of its decisions and take steps where possible to mitigate these. The discharge of TfL’s functions necessarily involves balancing the needs of one community with those of other groups and communities protected by the Equality Act 2010.
TfL is about to launch the revised edition of Understanding Diverse Communities, which is intended to assist TfL staff in ensuring that the design and delivery of transport services best serves London’s diverse communities.