On 16th May the Camden New Journal wrote "Bus diversion a sign of calamitous planning by TfL" and "TfL appears to fail when it comes to public consultation. While half-baked consultations on the introduction of cycle lanes have been welcomed by many cyclists they have caused waves of resentment among private drivers and cabbies.” The article goes on to talk about ill-thought through bus diversions and asks "was there any real consultation? Any prior publicity?" What are you doing to ensure TfL becomes truly customer friendly?
Ensuring customer safety and satisfaction is a top priority for Transport for London (TfL). It includes Londoners in its decision-making through its customer services, consultation and local community teams.
My Transport Strategy sets out the urgent need to eliminate all deaths and serious injuries from London’s roads by 2041, drastically improve air quality and get more people walking and cycling. This will be achieved through improvements to the transport network such as safer junctions and better, safer cycling infrastructure. TfL works to balance the needs of all Londoners on these planned changes, and seeks their input through engagement and consultation.
Temporary and emergency diversions in response to accidents and unplanned protests cannot be prepared for so are not consulted on as there is an immediate need to intervene. With planned diversions, TfL works with London boroughs to mitigate the impacts of diversions and find the safest most direct alternative route around borough-permitted construction works or planned utility roadworks.
The most obvious routes for bus diversions may not be the safest or most appropriate and TfL seeks to balance their customers travel needs without compromising on their safety, providing as much notice as possible. This includes on TfL’s Temporary bus changes web page, found here: https://tfl.gov.uk/modes/buses/temporary-bus-changes or at bus stops and in bus announcements.