Compliance Officers

Questions to the Mayor of London – answered on 17th April 2019.

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Photo of Keith Prince Keith Prince Conservative

The Head of Compliance has also said that he may have to reduce the number of Officers which are already short of the 250 promised in the Mayor’s Taxi & PH Plan. Can you give assurances that the number of Compliance Officers will not drop and that Taxi & PH Enforcement will not go back to being ‘woefully inadequate’?

Photo of Sadiq Khan Sadiq Khan Mayor of London

In 2017, Transport for London (TfL) met my commitment by having recruited 250 new taxi and private hire compliance officers. As with any operation, it is necessary to review the level of resources needed, based on the issues that are presented. Over the past two years, TfL has made significant improvements in compliance and enforcement, and they intend to build on this to deliver enforcement in a more efficient, flexible and effective way.

TfL is currently consulting with its Compliance, Policing and On-Street Service Directorate (CPOS) staff on proposals for organisational change. This includes taxi and private hire compliance officers.

These officers are part of a wider on-street compliance and enforcement operation. TfL’s proposals mean we could have up to 420 multi-skilled on-street officers to support taxi and private hire work, supported by a robust tasking and deployment process. This is a significant increase on the 82 compliance officers available for taxi and private hire-specific work in August 2016.