The Citymapper Pass (4)

Questions to the Mayor of London – answered on 10th April 2019.

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Photo of Tom Copley Tom Copley Labour

According to the Terms and Conditions of the citymapper pass it costs £2 to pause your subscription for 1 week. Do you think such a fee is fair? Please give your reasons.

Photo of Sadiq Khan Sadiq Khan Mayor of London

The way that Citymapper chooses to operate their business is for them to determine, albeit I do feel the suspension charge could be seen to be excessive. I am also concerned that Citymapper’s apparent loss-leader pricing strategy undercuts the existing weekly TfL Travelcard prices. Having said that, Citymapper has confirmed that TfL will be paid the existing fares as usual for all journeys on its services.