In your response to MQT 2018/2657, you state “I do not see how customers would benefit from replacing a well-known, easily-accessible ‘one stop shop’ for all complaints about TfL services with a system whereby people have to identify and then contact individual bus operators.” Since (a) Bus KSIs have increased every year under your leadership, (b) TfL does not have a Bus Operator’s Licence, and (c) by your own admission in MQT 2016/3564 TfL “is not given copies of operators investigations into serious incidents on the network”, how can you justify TfL’s “one stop shop” as anything but an obstruction to people who’ve been harmed by the Buses under your control?
Transport for London (TfL) provides customers with an easy and convenient way to raise complaints or to pass on comments about its services. As set out in my response to Mayor’s Question 2018/2657, it is important TfL retains oversight of safety complaints so it can hold operators to account and drive improvements.
Customers can continue to contact bus operators if they wish to do so at TfL’s ‘Who Runs Your Buses’ webpage via the link below: https://tfl.gov.uk/modes/buses/who-runs-your-bus
For details on bus KSI trends, please refer to my answer 2018/3428.