I beg to move,

That this House
has considered reform of the Driver and Vehicle Licensing Agency.

I am grateful to the Backbench Business Committee for granting time for a debate on a topic that, as I can see from the number of Members present, regularly fills the inboxes of right hon. and hon. Members from across the House. This debate is primarily about two closely connected issues: first, whether the Driver and Vehicle Licensing Agency is fit for purpose in how it delivers its current responsibilities, and secondly, whether it is equipped to play the role it should in improving road safety. Let me be clear from the outset that this is not about blaming the staff of the DVLA, who work under immense pressure and whom my constituents praise when they are able to get through. It is about whether the systems that the staff are required to use are modern, fair and safe, and whether they serve the public properly.

There is no doubt that the DVLA is a large and busy organisation. Last year alone, it issued 12.5 million driving licences and 17.9 million vehicle registration certificates, and handled more than 14 million contact centre inquiries. It is an agency that most people will interact with frequently throughout their lives. On the surface, the DVLA’s latest customer satisfaction survey looks positive, with reported satisfaction of 92%, but that figure masks a serious problem. Satisfaction drops by 20 percentage points when it comes to medical driving licences, and by 34 percentage points when people are asked about the time taken to reach decisions.