CrowdStrike: IT Outage

Part of the debate – in the House of Commons at 4:39 pm on 22 July 2024.

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Photo of Ellie Reeves Ellie Reeves Minister without Portfolio , Party Chair, Labour Party 4:39, 22 July 2024

I thank the hon. Member for her question highlighting the issues facing vulnerable patients. I am pleased to report that there was no reported impact on 111 or 999 services, and that patients were able to access emergency care. The majority of the impact on GP services was in accessing patient records, GP appointments and prescriptions. Patients who could not access GP appointments were able to attend urgent care services, and GPs were able to issue paper prescriptions. However, I will pass on the hon. Lady’s concerns to my colleagues in the Department of Health and Social Care, because they are incredibly important issues and we need to ensure that vulnerable patients are protected, going forwards.