Post Office Services: Edinburgh West

Part of the debate – in the House of Commons at 10:13 pm on 27 November 2023.

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Photo of Kevin Hollinrake Kevin Hollinrake Parliamentary Under Secretary of State (Department for Business and Trade) 10:13, 27 November 2023

It is a pleasure to serve under your chairmanship, Madam Deputy Speaker. I congratulate Christine Jardine on securing this debate. She is right to say how highly valued post offices are to our communities, and to speak up for them in this debate. I promise her that I fully support her perspective, representing a rural Constituency myself.

The network of roughly 11,500 branches around the UK that the hon. Member refers to is the largest retail network in the country. As she points out, a recent London Economics report pointed out how post offices not only have economic value in terms of the use of the Post Office itself—she referred to a gentleman with an envelope looking for a post office for a stamp—but benefit other local shops, cafés and other businesses on our high streets. The knock-on effect adds up to around £3.1 billion a year, according to that report, so we are fully aware of the importance of post offices to communities and to the economy.

I am very keen, and I have been since I took over as Minister for postal affairs about a year ago, among other duties relating to my brief, to challenge the Post Office to make sure that it is doing the right thing by postmasters. The hon. Lady quite rightly points to the level of remuneration that postmasters get. We have to get that right to make the whole network sustainable. I gently point out to her that the Post Office is a commercial business, so it is not something that I direct on a day-to-day basis, but I am keen to take forward challenges on behalf of Members on both sides of the House.

The hon. Lady is aware of the network criteria that 99% of the population must live within three miles of their nearest branch and that—this is relevant to her constituency—95% of the total urban population must live within one mile of their nearest outlet. The network actually is not in decline—more post offices opened than closed over the course of the past year—but we see fluctuations, and it is regrettable that Edinburgh West has seen closures in recent months. I know that is very disappointing for her and her constituents; we know how important the post office is for those communities.

Of course many postmasters are running franchise businesses in their own right, and many of the challenges that postmasters face are faced by many high street businesses. Consumer habits are changing the dynamic and the viability of some postmasters’ businesses, and we need to find ways to make sure that they can run viable businesses that pay them fair remuneration for their work.

The hon. Lady and other hon. Members mentioned relationships such as that with the DVLA. That has been extended until the end of March next year. We want to see a longer-term deal than that, but that is a negotiation between relevant Government agencies and Post Office Ltd.

It is the case that consumer habits are driving down remuneration, and I do not think it is for us to dictate to our citizens how they should access services. Increasingly—I am sure the hon. Lady and other Members have done this—we access services such as passport or driving licence renewal online. That is much more convenient for many people, and it is driving down remuneration significantly. Only a few years ago, some of those Government services were contributing about £500 million annually to the post office network. That is down to a few tens of millions of pounds now, again because of consumer habits, but we are keen to try to make sure that there are other opportunities for postmasters.

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post office

http://www.postoffice.co.uk/

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