Government Agency Helplines: Response Times

Part of Cabinet Office – in the House of Commons at on 22 June 2023.

Alert me about debates like this

Photo of Philip Hollobone Philip Hollobone Conservative, Kettering

With two thirds of HMRC staff working from home, and with HMRC taking more than 20 minutes, on average, to answer the phone, HMRC has now shut down the busy self-assessment helpline over the summer. Will my hon. Friend take action, together with His Majesty’s Treasury, to address the presently appalling level of customer service at HMRC?