Part of Cabinet Office – in the House of Commons at on 22 June 2023.
We know the frustration that my hon. Friend’s constituents, and indeed all constituents, feel when they are kept waiting on helplines. Departmental helplines are not managed or run centrally, and therefore each Department is responsible for its own helplines and for response times and waiting times. However, I know His Majesty’s Revenue and Customs, for instance, has recognised that its customer services have not been good enough recently and is taking steps to improve them.