Broadband: Social Tariffs

Science, Innovation and Technology – in the House of Commons at on 14 June 2023.

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Photo of John Whittingdale John Whittingdale The Minister of State, Department for Culture, Media and Sport, Minister of State (Department for Science, Innovation and Technology)

The Government recognise that this is a difficult time for families across the country who may be struggling with their bills. Social tariffs are already offered by 21 broadband providers, covering 99% of the UK. We continue to urge the providers that do not yet do so to bring forward offers to support low-income households.

Photo of Helen Morgan Helen Morgan Liberal Democrat Spokesperson (Levelling up, Housing and Communities), Liberal Democrat Spokesperson (Local Government)

My North Shropshire constituents eagerly anticipate the roll-out of Project Gigabit, for which a contract has been awarded, but obviously not everybody in a rural area is well off, and broadband is an essential part of daily life. Will the Minister explain what steps he will take to ensure that that provider will offer social tariffs to my constituents?

Photo of John Whittingdale John Whittingdale The Minister of State, Department for Culture, Media and Sport, Minister of State (Department for Science, Innovation and Technology)

As I say, the vast majority of providers offer social tariffs already. I am not sure what the broadband provider the hon. Lady refers to will be, but we will certainly look at that. We will also do our best to encourage take-up, because while that has increased fourfold since January 2022, we recognise that a lot of people who are eligible have not yet taken advantage of these schemes.

Photo of Michael Fabricant Michael Fabricant Conservative, Lichfield

Oh, thank you, Mr Speaker.

But this is not just about social tariffs, is it? It is also about when the whole broadband system goes down. Recently there was a break in the broadband circuits in Lichfield and no offer was made to any subscribers for any form of compensation. What is my right hon. Friend’s view on that?

Photo of John Whittingdale John Whittingdale The Minister of State, Department for Culture, Media and Sport, Minister of State (Department for Science, Innovation and Technology)

There are schemes that will ensure that if there is a lengthy take-out of provision, compensation will be available. I am very happy to look at the specific example of what happened in my hon. Friend’s constituency and to advise customers there what is available to them.