South Staffs Water: Cyber-attack

Part of the debate – in the House of Commons at 7:10 pm on 14 December 2022.

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Photo of Kate Kniveton Kate Kniveton Conservative, Burton 7:10, 14 December 2022

My hon. Friend has mentioned those who do not have access to internet or emails. I contacted South Staffs Water—I, too, have constituents affected by this cyber-attack—and it advised that these constituents would need to apply for paper copies of their records from three different credit reference agencies, and they would also need to verify their identity first. Does he agree that this will cause a considerable amount of work for those in these situations, particularly as they will presumably have to do this regularly to ensure they have up-to-date records?