Part of Home Department – in the House of Commons on 20th June 2022.
I thank my right hon. Friend for his question, and I know the team in Portcullis House will appreciate his praise. We are looking at the learnings from the hub-style approach in Portcullis House, which I think has been useful. Feedback from across the House has been very positive about its ability to chase up casework for Members. As we modernise our immigration system, we are also looking at how to give people an experience like that on our modernised routes—for example, the skilled worker route and applications from European economic area nationals via AUK2—which provide a range of updates automatically without applicants having to ask for them, and we are considering how we can apply that when hon. Members or customers get in touch. We want to make the process much more automated, so that there is less need for people to request updates.