HM Passport Office Backlogs

Part of the debate – in the House of Commons at 9:33 am on 12th May 2022.

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Photo of Margaret Ferrier Margaret Ferrier Independent, Rutherglen and Hamilton West 9:33 am, 12th May 2022

I put on record my thanks to the Glasgow passport office, which has been most helpful to my caseworkers.

I have a constituent who has applied for a child’s passport. The child is a dual national; as part of the application for a British passport, my constituent provided the child’s Australian passport, which is in date. They travel next week, and my team have been urgently supporting them in trying to get, at a minimum, the Australian passport returned urgently. We were assured that that would happen, but the constituent was advised last night that it was not possible. My constituent has also faced some really poor treatment from call handlers on the advice line and is very stressed and upset by it. Please will the Minister intervene in this case and help me to get my constituent their passport?