HM Passport Office Backlogs

Part of the debate – in the House of Commons at 9:33 am on 12th May 2022.

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Photo of Marsha de Cordova Marsha de Cordova Labour, Battersea 9:33 am, 12th May 2022

Thank you, Mr Speaker, for granting the urgent question. I congratulate my hon. Friend Nick Smith on applying for it.

Dozens of my constituents are now facing huge delays in getting their passports. In one particular case, my constituent applied for his passport to be renewed back in February. He sent his old passport by special delivery. Following many chases for updates, he was told that they had lost his passport, and that he should report it as being lost and pay an additional fee to have his new application expedited, which he did. By Friday last week, they still had not done anything and told him that he needs to say it has now been lost yet again. He is travelling in July. He needs to apply for visas. He has already spent thousands of pounds on his holiday. Will the Minister agree to look at my constituent’s case and see if we can get a resolution as soon as possible? I should also add that we all knew there would be a surge in demand after the pandemic and I really want to know why on earth the Government were not prepared for that.