HM Passport Office Backlogs

Part of the debate – in the House of Commons at 9:33 am on 12th May 2022.

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Photo of Jacob Young Jacob Young Conservative, Redcar 9:33 am, 12th May 2022

A few colleagues have already mentioned our caseworkers in our constituencies. I want to put on record my thanks to my caseworker team, especially Niall Hargreaves who spent nine hours on the phone to the Passport Office last week and did not manage to get through all day. I am grateful to the Minister for acknowledging the unacceptable situation facing the Passport Office at the moment and for the 700 new recruits. Can he provide any clarity on when we expect the new recruits to start having an effect on the backlog?