HM Passport Office Backlogs

Part of the debate – in the House of Commons at 9:33 am on 12th May 2022.

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Photo of Chris Elmore Chris Elmore Opposition Whip (Commons), Shadow Minister (Digital, Culture, Media and Sport) 9:33 am, 12th May 2022

I am grateful to you, Mr Speaker, for granting the urgent question and to my hon. Friend Nick Smith for securing it. I have already raised separately with the Minister that I have constituents who applied for a name change on a child’s passport on 9 February. My office has chased it twice and we are nearly into week 15 of waiting for a response from the Passport Office. I echo the comments of Mark Fletcher about the MP hotline. This week, staff in my office have been cut off from the general hotline three times. I therefore welcome the PCH office. What reassurance can the Minister give us that the hotline will work properly and that calls will be answered? Many Members’ caseworkers are based in our constituencies, so the phone lines need to work. I plead with him to take up the particular issue of the child name change so that my constituents can travel in June on their long-deserved and very expensive holiday.