HM Passport Office Backlogs

Part of the debate – in the House of Commons at 9:33 am on 12th May 2022.

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Photo of Tom Pursglove Tom Pursglove Parliamentary Under Secretary of State (Ministry of Justice and Home Office) 9:33 am, 12th May 2022

I am always grateful for the constructive way in which the hon. Gentleman approaches these matters. Calls are charged at the local rate. I set out for the House the steps being taken to boost capacity in Her Majesty’s Passport Office but also in relation to the contractors that we work with to deliver these services. It is also the case that, after 10 weeks of proof of travel, within two weeks, the upgrade is free, should that be required. Again, I go back to the fact that 98.6% of passports are renewed within the 10-week timeframe and more than 90% are processed in just six weeks. However, it is right, in terms of the remainder, that we make the interventions we are making to improve matters. We want to see the best service possible delivered and that is precisely what those interventions seek to do.