HM Passport Office Backlogs

Part of the debate – in the House of Commons at 9:33 am on 12th May 2022.

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Photo of Mark Fletcher Mark Fletcher Conservative, Bolsover 9:33 am, 12th May 2022

I am grateful to Nick Smith for raising this urgent question. We have seen a number of cases where we are trying to get information and I have to be honest with the Minister: the phone lines we have at the moment as Members of Parliament are not fit for purpose. The advice hotline he has referred to is a general Home Office hotline; it does not always have information, and yesterday a member of my staff was on the phone for two hours and then got cut off. I need to be able to provide information to my constituents, who are getting incredibly stressed, so can we have a dedicated hotline on passport matters? I am very grateful for both the “Dear colleague” letter and the hub in Portcullis House, but can the Minister confirm that staff in the hub will have access so they can provide live updates from the system, rather than just general updates on the process?