I agree with my hon. Friend: this is a really difficult and challenging time for students, and my heart goes out to all of them. We as a Government set the maximum tuition fee level, not the minimum, and it is up to universities to decide what to charge. Every single one of them has continued to charge the maximum during this pandemic, and in return we have said that we expect the quantity, quality and accessibility of provision to be there. If a student feels that it is not, there is a process whereby they can make a formal complaint to their university, and if the issue is still not resolved, they can take it to the Office of the Independent Adjudicator, which can potentially lead to a full or partial refund.