My hon. Friend raises an important point. May I first thank him for the great work he is doing in the ambulance service as a community first responder, which I know is making a real difference in his community? He talks about consumer rights. The law is very clear, and it is there to protect consumers. Refunds should be issued within 14 days. However, he also knows that the sectors he is talking about are facing their own challenges. I am continuing to have discussions on this issue with my counterparts in the Department for Digital, Culture, Media and Sport. He will also know that the Competition and Markets Authority has set up a covid-19 taskforce for consumers seeking refunds, and we continue to have a dialogue with it.