Covid-19: DWP Update

Part of the debate – in the House of Commons at 3:39 pm on 4th May 2020.

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Photo of Gavin Newlands Gavin Newlands Shadow SNP Spokesperson (Transport) 3:39 pm, 4th May 2020

Many people have had to apply for universal credit for the first time, but it is clear that, despite DWP staff working hard, the system simply cannot cope, and it was never intended to operate under such extreme circumstances. Constituents are waiting weeks for DWP phone calls and those unable to verify their identity online are told that the application does not exist, and therefore they cannot claim. What is the Secretary of State doing to prioritise new claims for universal credit, many of which are from people who have paid money into the system for decades and now find that their contribution means next to nothing?