Covid-19: DWP Update

Part of the debate – in the House of Commons at 3:39 pm on 4th May 2020.

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Photo of Therese Coffey Therese Coffey The Secretary of State for Work and Pensions 3:39 pm, 4th May 2020

We did have telephony issues, but I am led to believe that they have been significantly addressed, particularly with the “Don’t call us—we’ll call you” campaign. I recommend that the hon. Lady considers asking her constituents to use the journal when necessary. I appreciate that they do not all have internet access, but the average waiting time should now be considerably lower. The last I heard, it was, on average, about five minutes. I ask her to look into that.