Covid-19: DWP Update

Part of the debate – in the House of Commons at 3:39 pm on 4th May 2020.

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Photo of Therese Coffey Therese Coffey The Secretary of State for Work and Pensions 3:39 pm, 4th May 2020

We do not intend to end the five-week wait—that is where advances can help. The hon. Lady is right to point out the difficulties people have with telephony. We have turned that system around, so it should be more straightforward now that the DWP calls claimants rather than the other way around.