Topical Questions

Part of Work and Pensions – in the House of Commons on 9th March 2020.

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Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

The average time is 14 weeks. We continue to review the process. As I set out earlier, with the forthcoming Green Paper we will be looking to identify further ways to improve the claims experience and make it easier to get supportive evidence that increases the likelihood of a paper-based review without the need for a face-to-face assessment.