Universal Credit: Managed Migration

Part of the debate – in the House of Commons at 6:47 pm on 22nd July 2019.

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Photo of Amber Rudd Amber Rudd The Secretary of State for Work and Pensions 6:47 pm, 22nd July 2019

It is disappointing to hear from the hon. Lady that her constituent has had such a difficult time. I hope that we will be able to erase any errors that have taken place in the past and ensure that we have a seamless process in future. I would just tactfully point out to her that the system this replaces had many more problems. I would like this system to be perfect, and it is my aim to get it as close to that as possible. The previous system, which had six different benefits in three different places, was incredibly hard work and really cruel to some constituents, and I hope that most people appreciate that this system will be more effective and efficient.