Universal Credit: Managed Migration

Part of the debate – in the House of Commons at 6:47 pm on 22nd July 2019.

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Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Treasury), Shadow SNP Spokesperson (Housing, Communities and Local Government) 6:47 pm, 22nd July 2019

The Secretary of State should be aware that one of the canaries in the universal credit system is in the transition from live service to full service. One of my constituents was forced to make an entirely new claim, but errors were made. My constituent’s income was interrupted, split payments were cancelled and they had to explain the situation again and again to jobcentre staff. Reassessment on health grounds was proposed, despite my constituent having been granted a 24-month bye on the live service before the move to full service. How can my constituents have confidence in the Government when the system is so riddled with errors as it evidently is? Is it not the case that, for many people, the canary in the universal credit system is dead?