Courts Digitisation Programme

Part of Oral Answers to Questions — Justice – in the House of Commons on 9th July 2019.

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Photo of Paul Maynard Paul Maynard The Parliamentary Under-Secretary of State for Justice

I am grateful for the hon. Lady’s question. I am intuitively sympathetic to all the points that she makes. I am very clear that there should always remain a telephone service, a paper-based service for those who need it, and the appropriate signposting. Inclusive justice is very important and we should never innovate merely because we can. We do not use new technologies merely because we can, but because they give a better outcome for the people who use our justice system.