The situation that the hon. Lady describes sounds extremely unfortunate, to say the least. I commend her for the work that she appears to have undertaken to ensure that the original decision was overturned at appeal. I stress that there is the right of appeal in such cases, and that is an important check and balance in the system. If she has further cases of a similar nature and wishes me to facilitate an approach to Ministers at the Department for Work and Pensions, I would be very happy to do so.