Engagements

Part of Prime Minister – in the House of Commons on 24th April 2019.

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Photo of David Lidington David Lidington Chancellor of the Duchy of Lancaster, Minister of State (Cabinet Office)

I completely understand the concern, particularly among hard-working civil servants in Cumbernauld who expected to be reassigned. There is now a difference in the way in which citizens choose to interact with HMRC, with fewer people wanting or needing to access an office and more people being willing and choosing to work with the taxman online, which is clearly going to have implications. It seems to me that the priority has to be to maintain a high quality of service for businesses and individual taxpayers.