We need your support to keep TheyWorkForYou running and make sure people across the UK can continue to hold their elected representatives to account.Donate to our crowdfunder
Delay Repay 15—a compensation system that will give any passenger who has been delayed by 15 minutes or more 25% of their fare back—will be a part of all future franchise awards. We have recently been able to make some in-franchise changes in other areas, such as on Northern and Great Western. I will look into my hon. Friend’s point. I am aware of how well this scheme has been received where we have been able to make the changes. It is not quite as straightforward as saying that we can do this immediately, but I know that he is hungry for that benefit and I will do what I can to help him achieve it.