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South-Eastern Rail Franchise

Part of the debate – in the House of Commons at 5:03 pm on 23rd April 2019.

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Photo of Andrew Jones Andrew Jones Parliamentary Under-Secretary (Department for Transport) 5:03 pm, 23rd April 2019

Delay Repay 15—a compensation system that will give any passenger who has been delayed by 15 minutes or more 25% of their fare back—will be a part of all future franchise awards. We have recently been able to make some in-franchise changes in other areas, such as on Northern and Great Western. I will look into my hon. Friend’s point. I am aware of how well this scheme has been received where we have been able to make the changes. It is not quite as straightforward as saying that we can do this immediately, but I know that he is hungry for that benefit and I will do what I can to help him achieve it.