I note both points, and I note from reading the reports of previous debates and the briefing for this one that the previous chief constable held the view that he was heavily restricted in what he could say and the information he could pass on. However, I understand that, under new leadership, the engagement with the hon. Gentleman is more forthcoming, and I welcome that. I note also his comments about the police and crime commissioner.

We believe that much work has been done in the time since Mr Churton’s tragic murder in order for North Wales police to embed and improve understanding in relation to their procedures for the effective management of risk. That work has been carried out in advance of the publication of the IOPC reports, in order to ensure that it is positioned as well as possible to respond to any emerging recommendations.

Examples of that work include a full review of the force’s control room policies in relation to the grading of incidents and resource deployment, which has resulted in a single update force control centre policy. Regular meetings have been established between the managed response unit supervisors and the control room supervisors to share learning. Furthermore, in January 2018, the force introduced a structured monthly audit process on individual call performance, which now captures important information on the nature of the call to the force and the initial actions of the call handler. Those supervisors will also be subject to audits to ensure that their Intervention and supervision of vulnerable incidents is monitored.

I understand that the force has also invited the hon. Gentleman to visit its joint control room to gain a better understanding of how it acts as the vital first point of contact between the public of north Wales and operational police officers. That will provide an opportunity to experience the processes in action, to assist with the understanding of procedures for the effective assessment and management of risk and the deployment of officers. I hope the visit will provide the hon. Gentleman with an awareness of how the force manages incidents of this type and that he will witness the work the force has already implemented as a result.

I get a sense from that that the North Wales police have been active in responding to evidence of failings in their processes, and that the force is more proactive and constructive in its engagement with the hon. Gentleman and, I understand, the family as well. I hope he will welcome that.

At the heart of this is the issue of how police complaints are managed and the timeliness of investigations, which has been a long-standing problem. The hon. Gentleman reflected that frustration in his remarks and I am sure it is felt deeply by the family as well.

We have encouraged substantial reform in the way in which the IOPC manages complaints and streamlines processes. Complaints made against the police must be responded to in a way that maintains trust, builds public confidence and allows lessons to be learned. I am the first to acknowledge that the current system can sometimes be confusing, opaque and frustrating for the public and for Members of Parliament representing them.

I am delighted to say that the IOPC is now completing more investigations more quickly than ever before. As evidence of that, in the first full financial year since its inception in January 2018, approximately 80% of the IOPC’s investigations were completed within 12 months, which is a 20% improvement on the previous year. That is the highest performance in the history of the organisation.

The average time taken to complete investigations to final report is 10 months. Of the 538 active cases that the IOPC inherited from the IPCC, more than three quarters have now been closed, and in 2018 it closed more investigations than were opened. Importantly, the improvements in timeliness have not caused the quality of investigations to fall. Through the ministerial board on deaths in custody, the IOPC is also leading on work with other stakeholders to drive improvements in how they work in IOPC cases.

What I take from this debate is that the hon. Gentleman continues to feel not only deep misgivings about how the system—both the probation service and the police—handled the tragic murder and the events leading up to and after it, but a deep frustration about how, since then, the system has, in his clear view, failed to engage appropriately with him in his job representing his Constituency and the family. This debate will be watched closely in Wrexham and by the authorities there, and that message will not be lost on them.

The hon. Gentleman asked some direct questions to which I do not have the answers today, but I undertake to get back to him. The feedback we have had from North Wales police is that it is beginning to action fundamental changes to its processes in response to evidence of failings.

The hon. Gentleman has heard from me today that the IOPC intends to conclude the second investigation by the summer and to publish both the first and the second investigation reports together. He and I will have to wait to see the outcomes. He has also met the Minister of State, Ministry of Justice, my hon. Friend Rory Stewart to get a clearer sense of the changes that the probation system has made in response to its failings.