Universal Credit: Telephone Applications

Part of Oral Answers to Questions — Work and Pensions – in the House of Commons on 18th March 2019.

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Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

There is a freephone line. Last month, in February, 1.2 million calls were received on the universal credit full service line, and for those who are particularly vulnerable, home visits are also available.