Employment and Support Allowance: Underpayments

Part of the debate – in the House of Commons at 3:41 pm on 25th February 2019.

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Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions 3:41 pm, 25th February 2019

The hon. Lady makes a very important point about the culture of the DWP and the need to make sure that it is a learning organisation, so that people on the frontline feel empowered to escalate any errors or problems to their managers and that those managers are supported by the Department’s senior officials. I have been working closely with the permanent secretary to make sure that new approaches are brought into the Department to enable that learning culture, which ultimately will safeguard all of the often vulnerable people with whom the DWP works.