Employment and Support Allowance: Underpayments

Part of the debate – in the House of Commons at 3:41 pm on 25th February 2019.

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Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions 3:41 pm, 25th February 2019

My hon. Friend makes a good point. In not only the process for claiming new benefits but this particular exercise, a lot of effort is going into ensuring that we find people and engage with them to check whether they are eligible for these additional payments. That happens through letters, telephone calls and even home visits, to ensure that we contact people in the most appropriate way possible for them.