Business of the House

Part of the debate – in the House of Commons at 10:43 am on 31st January 2019.

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Photo of Drew Hendry Drew Hendry Shadow SNP Spokesperson (Business, Energy and Industrial Strategy) 10:43 am, 31st January 2019

Over the past few weeks, I have been contacted by several citizens advice bureaux advisers who are experiencing increased delays when they call the employment and support allowance helpline. I am told that delays of more than half an hour and up to an hour are a daily and commonplace occurrence. I am sure that the Leader of the House will agree that this is unacceptable, given the pressure her Government are putting on these agencies. May we have a statement on the performance of this so-called helpline?