Payment timeliness may be one of the issues to which the hon. Lady refers. The position has improved. When people cannot receive their full payments at the end of the first period, it is often because we have been unable to obtain verification because no information on housing or childcare costs has been provided, but support is available in the system. If there are individual cases in which the hon. Lady thinks that things have not gone well, she should come and talk to me: I would be very happy to have that discussion.