We must not lose sight of the fact that inevitably there are problems during the transition phase, but I draw the Minister’s attention to an email I received yesterday from Brian Herzog, one of my constituents, who wrote that
“my mental health did a complete nose dive and it was Universal Credit that saved me in so many ways.”
“Please trust me…it’s a great system. I’d be happy to be used as an example of why it does work”.
Well, I have done that. Does the Minister agree that we must do all we can to ensure that the transition phase moves smoothly and to support the staff who do an excellent job of delivering universal credit, but we must not lose sight of its successes for the vast majority?