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Universal Credit: Transition

Part of Oral Answers to Questions — Work and Pensions – in the House of Commons on 7th January 2019.

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Photo of Mark Pawsey Mark Pawsey Conservative, Rugby

Rugby jobcentre has quite a lot of experience with universal credit, having been a pilot centre since 2013 and on full service since May 2016. The staff there have had a hand in making the transition easier based on the test and learn approach. Will the Secretary of State acknowledge the hard work of staff at jobcentres such as Rugby’s in making improvements to the universal credit system?