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I am sorry to hear of the particular situation the hon. Gentleman raises. He must write to me, and of course I will take a careful look at it. However, I would just say also that I visited a number of jobcentres last Friday and was shown the work that a particular work coach had done to get three different people advances on the day of their universal credit application—the Friday before Christmas. We must not underestimate the good work that so many work coaches do to help claimants, which is in their interest and in ours.