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I am so sorry to hear about the illness of the hon. Lady’s constituent, and I am glad that she turned to the hon. Lady to seek help. I am sure she will have dealt with the issue in her usual forthright way. She raises an important point, which is that private sector businesses and public sector services need to deal with the unique circumstances in which some of our constituents find themselves. I am sympathetic to her concerns, and I encourage her to seek either an Adjournment debate on that specific point, or a more general debate about consumer protection in Westminster Hall.