Gosport Independent Panel

Part of the debate – in the House of Commons at 1:48 pm on 21st November 2018.

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Photo of Matthew Hancock Matthew Hancock Secretary of State for Health and Social Care 1:48 pm, 21st November 2018

Yes, absolutely I am happy to do that, and I am happy to commend my hon. Friend’s lanyard, too. Ultimately culture change and having a good culture comes down to the leadership within the NHS and individual trusts. It has struck me in the four months that I have been doing this job that the trusts that have the best results in terms of outcomes for patients, waiting times and waiting lists, and finances are also those that are hot on this subject; they listen to complaints and act on them, because they know that that is the way to improve their organisation. I want to see that sort of best practice right across the board.