Business of the House

Part of the debate – in the House of Commons at 11:07 am on 25th October 2018.

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Photo of Alan Brown Alan Brown Shadow SNP Spokesperson (Transport), Shadow SNP Spokesperson (Energy) 11:07 am, 25th October 2018

My Kilmarnock constituent Maureen Patterson had a number of issues with her employment and support allowance claim. In her opinion, during one phone call with a decision maker, the person on the phone was rude and disrespectful and used inappropriate language, which upset her. When that was followed up with a complaint, the call could not be checked, because the Department for Work and Pensions does not routinely record outbound calls—we can only guess why. May we therefore have a Government statement about the DWP making a simple procedural change to record all calls, not just incoming ones, to provide protection for vulnerable constituents?