Welfare Changes

Part of Oral Answers to Questions — Wales – in the House of Commons at 12:00 am on 24th October 2018.

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Photo of Gerald Jones Gerald Jones Shadow Minister (Defence) 12:00 am, 24th October 2018

Universal credit is a shambles. In my constituency, a homeless gentleman was told that phone claims for universal credit were not allowed, and that claims must be online only, although he has no access to IT or a computer. Vulnerability was not considered, and, ironically, the man was even offered a home visit. Will the Minister urge DWP colleagues to reconsider the online system and reintroduce phone claims?